GSM Plus Program
GSM Plus Program reflects a cross-functional working model between the Retail Operation and Learning & Development teams. The program focuses on exchanging knowledge and real operational experiences from frontline retail work, which are then analyzed and further developed into systematic personnel skill development aligned with the real business context. The program plays an important role in connecting theoretical learning with practical application, helping improve work efficiency, enhance understanding of the business value chain, and promote collaboration across departments. This contributes to creating a Sustainable Learning Culture, supporting the long-term growth of both the organization and its employees. The program focuses on developing employees in alignment with the image, values, and vision of Tanachira Group, covering functional skills, leadership and management skills, as well as skills necessary for today’s evolving business environment, such as strategic thinking, cross-functional collaboration, and customer experience development.
Propose
- Develop frontline leaders as role models in sales performance
- Strengthen discipline in KPI monitoring and performance reviews
- Establish a foundation for team coaching through on-the-job training
Training Details
- Leadership Mindset & Accountability
- Coaching Skill & Performance Feedback
- Weekly KPI Review (Conversion, ATV, UPT, AUP)
- Selling Ceremony
- On-the-job Coaching
Training Duration
- 5 days (30 hours) + on-site practical training
Benefits for Employees
- Develop leadership and decision-making skills
- Gain the ability to coach teams effectively to drive sales growth
- Understand how to interpret KPI metrics and analyze performance
- Build a disciplined sales team with shared goals
Benefits for Company
- Build a GSM+ network of emerging leaders to support the company’s future growth
- Enhance customer satisfaction and positive experiences
