Tanachira Retail Corporation

Tanachira Retail Corporation Public Company Limited is committed to sustainable business practices. Under the Company’s 2025–2030 corporate direction and strategy, Tanachira Retail Corporation Public Company Limited has established a sustainability framework built on three key pillars: Planet, People and Prosperity & Wealth

This framework is designed to address evolving economic, social, and environmental trends, while creating balanced shared value for all stakeholders across the short, medium, and long term. Company is guided by the principles of Consistency, Sustainability, and Long-Term Growth as the foundation for driving its corporate strategy. We are committed to operating with continuity, transparency, and strong corporate governance. At the same time, we integrate innovation, technology, and our expertise in product curation to deliver high-quality products, services, and meaningful experiences at every touchpoint.

We are committed to creating meaningful growth across the short, medium, and long term, while delivering balanced and well-rounded outcomes that meet the needs of all stakeholders.

We are committed to excellence at the heart of our organization from careful product curation and service standards to the design and delivery of meaningful experiences at every touchpoint.

We are committed to building our organization through innovation, technology, and expertise in product curation to create sustainable value for the long term.

Strategy and Approach

The Company is dedicated to supporting the United Nations Sustainable Development Goals (SDGs), a global framework consisting of 17 goals that promote sustainable development across three key dimensions: economic, social, and environmental. Through this commitment, we aim to create shared value and long-term sustainability for all stakeholders within our business ecosystem.

Materiality Assessment

The Company prioritizes sustainability topics by assessing their impact on the business, as well as their potential effects on the economy, environment, people, and human rights, through the following process

1. Identifying Sustainability-Related Topics Relevant to the Business

The Company has carefully considered and compiled material sustainability topics relevant to its business operations, encompassing all key dimensions — social, environmental, economic, and corporate governance.

The process includes:

Reviewing sustainability issues and context for 2024 to ensure alignment with evolving business conditions and strategic objectives.
Benchmarking against industry peers and analyzing sustainability-related issues derived from the recognized international assessment framework, sustainability reporting framework, as well as insights from sustainability experts.
Analyzing the Company’s business strategy and Code of Conduct to ensure that identified topics align with and reflect the company’s vision and mission.
Engaging stakeholders across all relevant dimensions of the business — including employees, investors, communities, customers, and partners — to gather diverse perspectives and identify sustainability issues from various stakeholder groups.

2. Prioritizing Material Sustainability Topics

The Company prioritizes material sustainability topics by analyzing their potential impacts on business operations, as well as their broader implications for the economy, environment, society, and human rights through the following steps:

Conducting surveys and stakeholder meetings to understand their expectations and concerns.
Applying a Double Materiality perspective:
- Financial Materiality: Topics that significantly affect the company’s performance and long-term growth.
- Environmental & Social Materiality: Topics where the company’s operations may impact the environment and society, considering both short- and long-term consequences.

3. Approval of Material Topics by Senior Management

The Company prepares a summary report of identified material topics and presents it to senior management to:

Obtain approval and endorsement of the material topics.
Request approval for the disclosure of information in the Sustainability Report to be published on the Company’s website.

4. Reviewing Material Sustainability Topics

The Company A conducts a review process of material topics in collaboration with stakeholders, with the following objectives:

To gather feedback and suggestions from various stakeholder groups.
To enhance and improve the company’s sustainability practices for greater effectiveness.
Prepare for the development of the next Sustainability Report.

Governance and Economic

Innovation and Technology Development
Product and Service Quality
Customer Personal Data Protection and Security
Customer Relation

Social

Managing Relationships and Engaging in Community and Social Development
Occupational Health and Safety
Human Resource Development
Employee Well-being

Environmental

Energy Conservation and Resource Reduction
Waste Management
Greenhouse Gas Management

Click to Enlarge

TANACHIRA’s sustainability business strategy aligned with the United Nations Sustainable Development Goals (SDGs)

Strategy	Alignment with Material Sustainability Topics	Management Approach
PLANET (Environment)	Energy Conservation and Resource Efficiency Greenhouse Gas Management Waste Management	Reduce resource consumption by using biodegradable packaging and promoting the use of recycled materials in products. Encourage the selection of environmentally friendly materials and reduce thenuse of non-degradable materials throughout business operations. Support both internal and external environmental initiatives that promote environment and reduce unnecessary energy consumption.
PEOPLE (Social)	Community Engagement and Social Development Occupational Health and Safety Human Resource Development	Develop employee potential through training programs in areas such as service, technology, and other relevant fields that align with their responsibilities and the company’s strategic direction, in order to enhance skills and capabilities Strengthen communities and promote quality of life through collaboration across all sectors. Develop and implement community engagement initiatives that promote quality of life and well- being, in alignment with the nature and scope of the Company's business operations.
PROSPERITY & WEALTH (Governance)	Product and Service Quality Innovation and Technology Development Customer Data Protection and Privacy Customer Relation	Manage the organization under good corporate governance practices in compliance with applicable national and international laws and regulations to ensure stability. This approach enables the sustainable delivery of long-term value to all stakeholders. Create economic value by providing quality products and services.

Planet

Caring for the environment throughout our entire value chain, fostering a balanced and sustainable ecosystem.

Energy Management and Climate Action

Reduce greenhouse gas emissions from operations and logistics.
Support the use of renewable energy and environmentally friendly technologies.

Responsible Product and Raw Material Sourcing

Select partners who operate in compliance with recognized environmental standards.
Promote products and raw materials sourced from sustainable and responsible origins.
Establish clear environmental guidelines and expectations for suppliers and business partners.

Resource Management Based on Circular Economy Principles

Reduces plastic use, suggest to use in one-time.
Increase the use of reusable and recyclable packaging materials.

Eco-Friendly Store Development and Operations

Use materials and construction processes that minimize environmental impact.
Manage water and natural resources efficiently to maximize their value.
Promote sustainable concept stores that integrate environmental considerations into design and operations.

Consumers and Community Engagement

Promote responsible consumption and informed purchasing decisions.
Encourage collaboration with communities and business partners to protect and care for the environment.

Additional Details on the Environmental Dimension

Climate Change Pollution and Resources Water Security

People

Enhancing the quality of life for our people, employees, and society.

Thoughtful Product and Service Curation for Health and Well-Being

Establish clear selection standards for all products and services across brands under Tanachira Group, ensuring safety, quality, and suitability for people’s lifestyles and societal well-being.

Continuous People Development

Implement the GSM PLUS Program to enhance service excellence, operational standards, and a customer-centric mindset across all levels of the organization. We also promote continuous learning in both professional competencies and future-ready skills to adapt to evolving industry trends and changing consumer behaviors.

Creating Shared Value Between Employees and the Organization

Create a supportive and inclusive work environment that empowers employees to participate, express their ideas, and grow alongside the organization.

Additional Details on the Social Dimension

Labor Standards and Human Resource Development Occupational Health and Safety Managing Relationships and Engaging in Community and Social Development Customer Responsibility Human Rights

Prosperity

Economic Value Creation and delivering high-quality products and services.

Consistent Delivery of Quality Products, Services, and Brand Experiences

Regularly monitor and evaluate performance through customer satisfaction, loyalty, and repeat purchase indicators.

CRM Development for Long-Term Customer Relationships

Enhance our CRM systems to build lasting relationships with customers. Use customer data ethically and in full compliance with applicable laws to elevate personalized experiences, communications, tailored offerings with track retention rates and customer lifetime value as key performance indicators.

Data Protection and Information Security

Implement robust data protection and cybersecurity measures, with clear compliance and risk management indicators to safeguard personal data and information systems.